These Terms and Conditions (hereinafter "Terms") apply to all purchases made by a user / person or entity (hereinafter the "BUYER") on the website www.standard-exchange-industry.com
(hereinafter the "SITE") with STANDARD EXCHANGE INDUSTRY, registered in the commercial register and SEDAN companies under number 814 978 276, having its registered office 8 rue de l’artisanat, 08000 CHARLEVILLE-MEZIERES, France.
Tel: +33 3 24 52 97 66
E-mail: firstname.lastname@example.org (hereinafter "SELLER").
Each order placed on the WEBSITE necessarily implies the unconditional acceptance by the BUYER of these terms of sale.
The following terms which are used in these Terms and Conditions, have the following meanings:
• "THE BUYER" means the contracting partner of the SELLER, which guarantees that he has the quality of consumer as defined by French law and jurisprudence.
• "DELIVERY SYSTEMS" means the first presentation of PRODUCTS ordered by the BUYER to the delivery address when ordering.
• "PRODUCTS" means all products available on the site.
• "TERRITORY" means the Metropolitan FRANCE (excluding DOM / TOM).
These Terms and Conditions govern the sale by the SELLER to his BUYERS PRODUCTS.
They supersede any other conditions, including the buyer’s, which could be raised against them except written agreement of the SELLER.
No special or derogation from the General Conditions shall not apply in the absence of written consent of the SELLER.
The failure to rely, at some point, one of the provisions of the General Conditions, can not be interpreted by the BUYER, the SELLER as a waiver to invoke it later.
The General Conditions may be freely modified by the SELLER, without notice or compensation.
They will simply be notified to the BUYER by any means. They will then apply to any product order that has been placed by the BUYER after this notification, the BUYER being deemed by placing an order, having had perfect knowledge of the new conditions and accepted them.
The BUYER agrees to read carefully these Terms and to accept them to before proceeding to the payment of a PRODUCTS order placed on the WEBSITE.
These Conditions are referenced at the bottom of each page of the site through a link and must be consulted before ordering.
BUYER is invited to carefully read, download, print the Terms and keep a copy.
The SELLER advises the BUYER to read the Terms and Conditions for each new order, the latest version of these Terms are applicable to all new PRODUCTS control.
By clicking on the first button to place the order and then the second to confirm the said order, the BUYER acknowledges having read, understood and agreed to the Terms without limitation or condition.
BUYER will be invited to provide information to identify it by filling out the form available on the site.
The sign (*) indicates required fields that must be filled for the buyer’s order to be processed by the SELLER. BUYER can check the status on the site of his order. Tracking DELIVERIES may, where appropriate, be made using the online tracking tools for certain carriers. BUYER can also contact the sales department of the SELLER by email at any time, at email@example.com to obtain information about the status of his order.
The information provided to the BUYER by the SELLER when ordering must be complete, accurate and current. The SELLER reserves the right to ask confirmation to the BUYER, by appropriate means, their identity, eligibility and information provided.
The SELLER endeavors to present as clearly as possible the main characteristics of PRODUCTS (on the fact sheets available on the site) and compulsory information that the BUYER shall receive under the applicable law (in these Terms and Conditions) .
The BUYER agrees to read this information carefully before placing an order on the site.
The SELLER reserves the right to modify the selection of the PRODUCTS available on the site, including the constraints related to its suppliers.
Unless expressly stated otherwise on the site, all PRODUCTS sold by the SELLER are remanufactured refurbished / remanufactured new / remanufactured supplies / new goods / supplies as is without warranty and comply with European legislation and standards applicable in France.
PRODUCTS Orders are directly placed on the site. To place an order, the BUYER must follow the steps below (please note, however, that depending on the BUYER's start page, the steps may vary slightly).
The BUYER shall select (s) PRODUCT (s) of their choice by clicking on the (s) PRODUCT (s) concerned (s) and choosing the characteristics and quantities desired.
After being selected, the PRODUCT is placed in the basket of the BUYER. The latter can then add to the basket as much PRODUCT as he wants.
Once selected PRODUCTS and put in his basket, the BUYER must click the basket and check if the content of the order is correct.
If the BUYER has not done yet, it will then be asked to identify himself or to register.
Once the BUYER has validated the content of the basket and that it will be recognized, will appear to his attention an online automatically form completed form summarizing the price, applicable taxes and, if applicable, fees Delivery.
BUYER is invited to check the content of the order (including the amount, characteristics and references PRODUCTS ordered, billing address, payment method and price) before validating its content.
BUYER may then proceed to the payment of the GOODS by following the instructions on the site and provide all necessary information for billing and for delivering. Regarding PRODUCTS for which options are available, these specific references appear when the right options have been selected.
Orders must include all mandatory information to process the order.
BUYER must also select the delivery method chosen.
Once all the steps described above are completed, a page appears on the site in order to acknowledge receipt of the order of the BUYER. A copy of the acknowledgment of the order is automatically sent to the email’s PURCHASER, only if the email address provided through the registration form is correct.
The SELLER does not send order confirmation by post or fax.
During the ordering process, the BUYER shall enter the information required for billing (the sign (*) indicates required fields which must be filled for the order to be validated processed by the SELLER).
BUYER must state clearly all the information relating to the delivery, in particular the exact address of shipment, as well as any access code to the DELIVERY address.
BUYER must then specify the chosen payment method.
Neither the order for the BUYER online establish not the acknowledgment of the order that the SELLER sent by email to the BUYER constitute an invoice. Whatever the mode control or payment used, PURCHASER will receive the original invoice to the DELIVERY PRODUCTS, inside the package.
NB: when ordering a PRODUCT in exchange, the BUYER must send its defective system within 8 days at the SELLER. Otherwise, it will be invoiced the difference between the price of an exchange and one of a supply. It is the same if the system returned by the BUYER is not repairable.
The order date is the date on which the SELLER acknowledges online ordering.
The times indicated on the site begin to run from that date.
For all PRODUCTS, the BUYER will find on the SITE prices in Euros excluding taxes and applicable shipping costs (depending on package weight, excluding packaging, shipping address and the selected carrier or transport mode).
Prices exclude tax (VAT), which however appears on the final bill at the rate in effect on the date of order.
Any change of the applicable rate will impact the all taxes included price after the effective date of the new rate.
The applicable VAT rate is expressed as a percentage of the value of sold PRODUCT.
SELLER suppliers prices are subject to change. Consequently, the prices listed on the site may change.
They can also be changed in case of special offers or sales.
Prices are valid, except big mistake.
The applicable price is the price indicated on the site at the date the order is placed by the CUSTOMER.
Depending on the PRODUCT concerned, the SELLER applies an inventory management "to lean".
Therefore, as appropriate, availability of inventory depends PRODUCTS SELLER.
The SELLER agrees to fulfill orders received provided that the PRODUCTS are available.
The unavailability of a PRODUCT is normally indicated on the page of the PRODUCT in question.
The BUYER may also be informed of a restocking PRODUCT by the SELLER.
In any event, if the unavailability was not specified at the time of the order, the SELLER shall inform the BUYER immediately if the PRODUCT is unavailable.
The SELLER may, at the request of the BUYER:
Either offer to ship all PRODUCTS simultaneously as soon as the GOODS out of stock will be available again, Either make a partial shipment of the PRODUCTS available at first, then shipping the rest of the order when others PRODUCTS will be available, subject to clear information about the additional transport costs which may be incurred, Or propose an alternative PRODUCT of equivalent quality and price, accepted by the BUYER.
If the BUYER decides to cancel its order of unavailable PRODUCTS, it will get a refund of all money paid for the unavailable PRODUCTS later than thirty (30) days of payment.
The BUYER PRODUCTS can pay PRODUCTS online his on the site following the methods proposed by the SELLER.
BUYER SELLER guarantees that it holds all the authorizations required to use the chosen method of payment.
The SELLER shall take all necessary measures to ensure the security and confidentiality of data transmitted online through the online payment on the site.
It is in this regard clarified that all payment information provided on the site are transmitted to the bank's site and are not processed on site.
If single payment by credit card, the account of the BUYER shall be debited from the PRODUCTS order placed on the WEBSITE.
If partial delivery, the total amount will be debited from the account of the BUYER at the earliest when the first package will be shipped. If the BUYER decides to cancel his order for unavailable PRODUCTS, the refund will be in accordance with the last paragraph of Article 5.5 of these Terms and Conditions.
An invoice is issued for each order.
Payment delays can be accepted by the SELLER subject to the agreement his credit insurance organization and his administrative and financial management.
Any amount not paid when due will result, as of right, upon payment by the purchaser to penalties payable automatically on the day following the settlement date on the invoice.
These penalties are calculated at the legal interest rate in force and shall be increased to cover fixed allowance of a minimum of forty (40) euros, the amount of this allowance may be adjusted to reflect the amount of costs recovery actually exposed, if necessary.
If the bank refuses to debit card or other payment, the BUYER should contact the Customer Service of the seller to pay the order by any other valid means of payment.
In the event that for any reason whatsoever, opposition, rejection or other transmission flow of money owed by the BUYER proves impossible, the order will be canceled and the sale automatically terminated.
Any contract with the BUYER corresponding to an order for an amount greater than 120 euros will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.
The SELLER agrees to archive this information to monitor the transactions and produce a copy of the contract at the request of the BUYER.
In case of dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that guarantees the integrity of the transaction.
The SELLER remains the owner of the PRODUCTS delivered until full payment by the BUYER.
The provisions above shall not prevent the transfer to the BUYER, upon receipt by him or a third party designated by him other than the carrier, the risk of loss or damage to the subject of PRODUCTS the retention of title and risk of damage they can cause.
Products ordered by the BUYER shall be either delivered by carrier to the BUYER or be subjected to removal by the latter at the SELLER.
The removal must be expressly specified when ordering. It is performed by the BUYER within three (3) days from the notification provision that is addressed to him in writing, failing which storage fees are charged.
Indicative delivery times of ordered products are indicated on the order confirmation.
These delivery times are not binding but are given for information and guidance only, insofar as they depend on the quantities of an ordered, the carrier, the order come first , the state of the stock and other unpredictable events such as (but not limited to) strike, disruption of any kind, delay in the delivery of raw materials and components essential to the sale of products or services.
Also, the delivery time overruns (or stockouts) can never give rise to damages or to cancellation of orders, or the suspension of payment of an order, the SELLER is not responsible for noncompliance of delivery times indicated above, the BUYER expressly acknowledges and accepts.
An order can be executed in one or more deliveries, which does not allow the buyer to partially fulfill the payment of the order or service delivery or suspend the payment.
The PRODUCTS will be packed in accordance with current transport standards, to ensure maximum protection for the GOODS during DELIVERY. The BUYER undertakes to respect the same standards when returning PRODUCTS under the same conditions.
11.1. Deadline for return
All deliveries will be subject to a delivery note that the buyer will sign when receiving products. The signing of the receipt of transport constitutes an unconditional acceptance of the goods.
The BUYER has to check the products at the time of delivery and make any appropriate reserves with the carrier in accordance with applicable legal provisions (specific reservations by registered letter with acknowledgment of receipt within 48 hours of receipt), fault what it will not be granted any claims, even in the event of a subsequent claim made directly from the seller.
Any deterioration of the product produced during transport is the only carrier's liability, the BUYER relinquishing any recourse against the SELLER as such.
Without prejudice of provisions taken against the carrier referred above, claims on non-compliance of the product delivered to the ordered product or an apparent defect in the products must be sent to the SELLER in writing within forty -eight (48) hours of receipt of the goods. Failing respect of that period, no return of goods will be accepted by the SELLER and no claim will be considered except for the implied warranty which can only be implemented.
In case of claim with the SELLER, it is the BUYER to provide any justification as to the reality of non-compliance or apparent defects found, the latter to leave the seller every opportunity to carry out a check.
No returns shall be made by the BUYER without the prior written consent of the SELLER, which reserves the right to conduct a preliminary expertise of the allegedly defective or non-compliant.
No returns can be accepted in the preparation and packaging other than the original one.
When returning products, a return slip will be established by the BUYER, upon which appear the reason for return and the order number or the provision of services.
In case of non-compliance or apparent defect found, the return costs are borne by the BUYER.
Any claim by the BUYER under the conditions and in the manner described in this article do not suspend the payment of the ordered products.
11.2. Refund period
Refund of products in the cases referred to above will be made within less than or equal to 15 days after the receipt of goods by STANDARD EXCHANGE INDUSTRY.
11.3. Refund terms
Refund will be made in the currency used for payment at the option of the SELLER by crediting the bank account of the client or by check sent to the customer who placed the order and billing address. If payment was made by PayPal, the refund will be done on the PayPal account.
11.4. Contact and mailing address for return
STANDARD EXCHANGE INDUSTRY
8 RUE DE L'ARTISANAT - PARC D'ACTIVITÉS DU VAL DE VENCE
The SELLER is obliged to deliver a consistent PRODUCT that is to say, specific to the use expected of a similar good and matching the description given on the site.
This compliance also means that the PRODUCT presents the qualities that a buyer can reasonably expect given the public statements made by the SELLER, including in advertisements and on the labels In this context, the SELLER is likely to meet compliance defects existing upon delivery and the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him or was carried out under his responsibility.
The action resulting from lack of conformity lapses two (2) years from the issuance of the PRODUCT.
In case of non-compliance, the BUYER may require the replacement or repair of the PRODUCT, at its option.
However, if the cost of selection of the BUYER is manifestly disproportionate to the other possible option, given the value of the PRODUCT or the importance of the defect, the SELLER may make repayment without following the option chosen by the BUYER.
In the event that a replacement or repair is not possible, the SELLER shall refund the price of the PRODUCT within 30 days of receipt of returned PRODUCT in exchange for returning the PRODUCT by the BUYER to the following address 8, Rue de l’artisanat - 08000 CHARLEVILLE-MEZIERES.
It is stated that this legal guarantee of conformity is applicable irrespective of the commercial guarantee granted, if any, on PRODUCTS.
The SELLER is required to guarantee against hidden defects of the PRODUCT sold which render it unfit for the use for which it is intended, or that decrease this use that the BUYER would not have acquired, or would in paid a lower price if he had known.
This guarantee allows the PURCHASER who can prove the existence of a latent defect to choose between reimbursement of the PRODUCT price if returned and a refund of part of the price, if the PRODUCT is not return.
In the event that a replacement or repair is not possible, the SELLER shall refund the price of the PRODUCT within 30 days of receipt of returned PRODUCT in exchange for returning the PRODUCT by the BUYER to the following address 8 rue de l’artisanat, 08000 Charleville-Mezieres.
The action resulting from latent defects must be brought by the BUYER within 1 (one) year from the discovery of the defect.
The BUYER has the right to return the PRODUCT to the SELLER or to a person designated by him without undue delay and no later than fourteen (14) days after notification of his decision to withdraw, Unless the SELLER proposes to recover the PRODUCT.
The withdrawal period expires fourteen (14) calendar days after the day on which the BUYER, or a third party other than the carrier and designated by the BUYER, physically takes possession of the PRODUCT.
In the event that the BUYER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the BUYER, or a third party other than the carrier and designated by the BUYER, physically takes possession of the last PRODUCT delivered.
To exercise its right of withdrawal, the BUYER must notify his decision to withdraw from this contract by means of an unambiguous declaration at: 8 rue de l'Artisanat, 08000 Charleville-Mézières or contact @ standard-exchange-industry .com
It can also use the form below :
For the attention of [*] (* SELLER CONTACT)
SELLER * Telephone number:
SELLER * Fax Number:
E-mail address of the SELLER *:
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below :
Number of the invoice:
Purchase order number:
- Ordered on [____________] / received on [________________]
- Payment method used:
- Name of the CLIENT and, if applicable, the beneficiary of the order:
- CLIENT address:
- Delivery address :
- CLIENT's signature (except in case of transmission by email)
In order for the withdrawal period to be respected, the BUYER must transmit its communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
In the event of withdrawal by the BUYER, the SELLER undertakes to refund all the sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the BUYER's intention to retract.
The SELLER will proceed to the refund using the same means of payment as the BUYER will have used for the initial transaction, unless the BUYER expressly agrees to a different means, in any case, this refund will not incur costs to the customer.
The SELLER may defer repayment until receipt of the goods or until the BUYER has provided proof of shipment of the goods, whichever is the earlier.
The BUYER shall, without delay and in any event not later than fourteen (14) days after notification of his decision to withdraw from this contract, return the property to: 8 rue de l'Artisanat, 08000 Charleville -Mezieres.
This period shall be deemed to have been complied with if the BUYER returns the property before the expiration of the fourteen (14) days period.
The BUYER shall bear the direct costs of returning the goods.
The PRODUCT must be returned according to the instructions of the SELLER and include in particular all accessories delivered.
The BUYER is liable only for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the BUYER has the possibility to test the PRODUCT, but its responsibility can be engaged if it carries out manipulations other than those that are necessary.
The PRODUCTS are packed in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during the DELIVERY. BUYER must comply with the same standards when returning PRODUCTS. As such, the BUYER is invited to return the PRODUCT not suitable in its original packaging and in good condition, suitable for its re-marketing.
The right of withdrawal is excluded under the following assumptions:
Supply of goods or services whose price depends on fluctuations on the financial market
Supply of goods made according to CLIENT specifications or clearly personalized
Supply of goods liable to deteriorate or to perish rapidly
Provision of audio or video recordings or sealed software that have been unsealed after delivery
Journal, periodical, magazine (except subscription contract)
Provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, restaurants or recreational services if the offer provides for a specific date or period of performance
Supply of goods which by their nature are indissociably mixed with other goods
Supplies of sealed goods that can not be returned for reasons of health protection or hygiene and that have been unsealed by the CLIENT after the DELIVERY
The supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the contract of sale, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuations in the market beyond the control of the SELLER
Provision of non-dematerialized digital content if execution has begun with the prior express consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal
Contracts concluded at a public auction
The responsibility of the SELLER shall in no event be liable for non-performance or improper performance of contractual obligations attributable to the BUYER, especially when entering the order.
The SELLER shall not be held liable or deemed to have breached these for any delay or failure when the cause of the delay or failure was due to a case of major force as defined by case law courses and french courts.
It is also specified that the SELLER does not control the websites that are directly or indirectly related to SITE.
Accordingly, it excludes all liability for information published there. The links to third party web sites are provided for information only and no warranty is given as to their content.
The SELLER collects on the site personal data about its customers, including through cookies.
BUYERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER are used to process orders placed on the site, manage the account of the BUYER, analyze orders and if the BUYER has chosen this option, send her sales prospecting emails, newsletters , promotional offers and / or information about special sales, unless the BUYER no longer wish to receive such communications from the SELLER.
The BUYER’S of the data are kept confidential by the SELLER in accordance with its declaration to the CNIL for the purposes of the contract, its execution and in compliance with the law.
The BUYER can unsubscribe at any time by accessing their account or by clicking on the hyperlink mentioned at the bottom of each offer received by email.
Data can be communicated in whole or part to the service providers of the SELLER involved in the order process. For commercial purposes, the SELLER may transfer its business partners the names and details of his BUYERS, provided that they have given their prior consent when
registering on the site.
The SELLER will specifically asks to the buyers if they want their personal data being disclosed.
The BUYER may change his mind at any time on site or by contacting the SELLER.
The SELLER may also ask his BUYERS if they wish to receive commercial offers from his partners.
In accordance with Law No. 78-17 of 6 January 1978 relating to data files and freedoms, the BUYER has a right to access, rectify, oppose (for legitimate reasons) and delete personal data.
He can exercise this right by sending an email at: firstname.lastname@example.org or by sending an email to 8 rue de l’artisanat, 08000 Charleville-Mezieres.
The SELLER shall provide the BUYER a "Phone Call" at the following number: +33 (0) 03 24 52 97 66 (non-premium rate number).
Any written complaint of the BUYER shall be sent to the following address: 8 rue de l’artisanat, 08000 Charleville-Mezieres.
All the visual and sound elements of the site, including the underlying technology used, are protected by copyright, trademark law and / or patents.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wants to create a hyperlink directly to the site must request authorization from the SELLER in writing.
This authorization of the SELLER shall in no case be granted permanently. This link must be removed at the request of the SELLER.
Hypertext links to the site using techniques such as framing or by inserting hyperlinks (inline linking) is strictly prohibited.
Any change in the law or applicable regulations or a decision of a competent court invalidating one or more provisions of these Terms and Conditions shall not affect the validity of these Terms and Conditions.
Such modification or decision does not in any way the BUYER to ignore these Terms and Conditions.
These Terms and Conditions apply to all purchases made online on the site, as the site is available online.
The Terms are dated accurately and may be modified and updated by the SELLER at any time.
The applicable Conditions are those in effect at time of order.
Terms and Conditions’s changes shall not apply to previously purchased PRODUCTS.
These Conditions and the relationship between the BUYER and SELLER shall be governed by French law.
In case of dispute, the French courts will have jurisdiction.
However, before any recourse to arbitration or state judge, be privileged trading in a spirit of loyalty and good faith to reach an amicable agreement on the occurrence of any dispute relating to this contract, including on its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt stating the elements of the conflict.
If after a period of fifteen (15) days, the parties were unable to agree, the dispute shall be submitted to the competent court hereafter.
Throughout the negotiation process until its conclusion, the parties undertake not to exercise any
legal action against each other and the object of conflict negotiation. Exceptionally, the parties are permitted to enter the jurisdiction of the Court or to request the issuance of an order on request.
Possible action before the court hearing the application or the implementation of a procedure query results to the parties any waiver of the clause amicable arrangement, unless otherwise expressly desire. These conditions are available in several languages. If different in the text, the original French text will take precedence.